Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idea Hommy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ideahommy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
доставили в Москву за 2 дня. вполне точные. Протестировал лабораторными гирями СССР. Результат меня устроил. Погрешности почти нет.
My fastest delivery! Ordered 8:56 4.11.21, and received 16:20 5.11.21! 31 hours from the moment of order and until receiving the parcel! It's a record! Definitely!
Good scales with timer mainly for lovers to cook coffee in a funnel V60. made well, not expensive. There's no reason to be unhappy. Fast shipping. It's okay.
Delivery in Chelyabinsk, Pyaterochka 5 days. They show me exactly. For jewels does not fit, although who does not care about ingots can weigh.
Scales came faster than was declared by the store. Well done. Very nice. Scales with the seller did not have to communicate
I paid the goods, the same day the goods were shipped, after 5 days the courier delivered.
Cool, accurate scales! Plastic smells a little, after 2-3 days weathered. Includes 2 AAA batteries. The display is bright, the numbers are large. In the photo, it did not work very well, in fact it looks much better. Product and store recommend. Delivery is very fast.
Scales liked the exact, the battery is included, delivery to Tula 4 days.
Excellent scales for this money. Bought for answering exactly coffee, no more. On the premises of the internet there are reviews on them, and both one year old and quite fresh. Batteries are included.
Great scales. In the complete set of scales, rubber mat for table measurements, 2 AAA batteries. Excellent work, how much accurate I do not know, I do not have a mass reference. Error at the same type weighing ~ 0.4 gr. And then most likely from behind the surface of the table. For household needs is ideal. Recommend. Delivery Lightning)
Ordered express delivery in Russia on Friday ordered, and on Monday came with a courier, quickly and money the same. 5 S⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐· To the store and his store. I'm happy, thank you all
Works well, I don't have precise weights, but according to specifications, the weight of my phone - 157g, the scales showed - 158.5, which is accurate enough for me. Pity there is no switch to turn off display backlight. It switches off by itself, but every time you turn on the scales, backlight comes back and drains energy. I think no one cooks in the dark, wonder if someone actually needs it.
Scales are electronic of good quality. Checked the accuracy of jewelry and received minor differences in the tenth share of the gram. The packaging of the goods had been damaged, but the product itself remained whole and visible damage on it is not available.
Like it. Only the scoreboard is crivo pasted (but it can be repainted. Batteries included. They work like norms.
Fast shipping. Scales are electronic of good quality. Batteries included. They work like norms. +++++++++++++++++++++++++++++++++++ ++++++++++++++++++++++++++. My cache service is letyshops letyshops(.)com/SOC/SH-1? R = 2809829 -- remove brackets put point (.) everything works and produced more than 17,000 rubles http: // letyshops(.)com/SOC/SH-1? R = 2809829 or by QR -code
The parcel came quickly, by courier to the entrance. Scales normal all-around works, thank you to the store!
The product corresponds to the description. Bought 11.11.21G. For 492 rubles. The goods came to the Voronezh Region 3 weeks. From a warehouse in the Russian Federation. Includes 2 AAA batteries. Track tracked.
The parcel arrived in 8 days. The scales are normal, high-quality. Thank you to the store !