Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idea Hommy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ideahommy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Three layered and includes a pouch. The lunch box also smells nice.
Very nice and useful Fiambrera!: D The product arrived fast! Thank you so much!
Cute bento box. No smell upon unpacking. Generally satisfied.
Box looks very nice. Color is beautiful and bag is really cute. Unfortunately lid came cracked : <
good material and handling. but chicken wings almost do not fit in there
к коробке шел очень миленький мешочек ≧﹏≦ примерно шло две недели, очень быстро. пришел в целости, довольна. советую ●ω●
For a girl just class. Convenient, cute, beautiful and easy to use, especially those who eat fractially. For guys will be too small
Super nice as an article, beware of shocks, the closure is not Super resistant and there is a risk of opening. I use a flat elastic in safety
I arrive in a month in Chile. Good product, same as photos.
I took for 1069r these lunchboxes on October 18. for a girl will come down, and the man will be too small. A small caliper inside has a spoon. "Big" caliper is suitable only for dry. I think I might be leaking. At a rectangular container each compartment has a corrugated surface inside. There is one fork and one spoon is plastic. On the lower compartment is a cover inside. Medium and upper dress up each other. Yes, and by the way, the side fasteners cause the question: badly hold! As will be in use is not yet known.
Lunchbox is excellent, worried that he is small, but it turned out-just right! But the capacity for soup-flows
Good, but small, consider this if you like to put not only small snacks (the depth is not enough) for men exactly will not work
The package arrived early than i expected it to arrive. All four items and the two utensils arrived, with no damage, in perfect condition, and no defects. The tote bag is also super cute. Items look just as what it does in the images. They are durable. They are a great place to store your food. The quality of these items are great!! This is a great buy , very great deal, i highly recommend buying this product.
Great lunch box! Packed soundly.
Great containers. With rubberized lids for liquid. A bag of canvas, but the devices are too childish. I definitely recommend to those who feed
Very cool! Now we take lunch with her husband, K. They are light and plenty of space does not take
Came, quickly and according to the description, there are no complaints. Can order
Quality is super. Shipping fast. In the case.