Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idea Hommy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ideahommy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product with high quality Description OK all right, the problem the delivery time said 10 days lasted more than one month.
The second time you bought, it goes very well, I recommend the store☺️
The product may not be bad, but I probably came across a defective one. Upon receipt of the parcel, there was no visible damage. Having opened the parcel, checking for completeness and so on, there were no comments either. Decided to replace winter wheels with summer ones, after the third bolt, the wrench simply stopped turning, and there were no sparks, or order burnt plastic, just stopped and that's it. I hope for the honesty and responsiveness of the store, since he has in the description of the tool, it says that the warranty is one year, and replacement with a serviceable tool.
It looks good, I bribed the price at the sale in 6500, I bought it with a 6 ACH, a bag and 3 heads, I will try my wheels for 3 cars later. After 2 days the price only became higher
The wrench corresponds to the description. I of course N. M. do not measure. I took it under turning away and wrapping the wheels on the SUV (RV 4), I coped with it with a bang. In full. And not partially as everyone writes. I recommend the wrench. For this money, and even with 2 (4A) batteries, this is a great purchase.
I placed the order on the 31/07 day and the 02/08 day The Post was made. Arrived 07/08 today. Super fast delivery. We have not yet done the tests at the company but I am sure it will do, because for what we are going to use it does not require so much torque and we already have a 60kgf pneumatic from the cougar. Came well packed, no item damaged, all right. We will definitely make more Tool shopping with the store.
Very good tested I surpass the expectations and top is worth a lot for the price how much durability only the time to say but who appreciates tools and very good...
Very strong! For heavy duty! 600N per meter, loose car wheel (140n. m) Easy Easy
Took the cheapest package, unscrewed the bolts on the wheels twice. Specially did not change the rubber, waited until the wrench arrived)) a very nice thing
Thank you very much for the wrench, I liked everything.
Very good better what I imagined I recommend 100% I am very satisfied
Everything arrived right as in the announcement I already did the first Test, I liked Let's see in the day to day of the workshop
Everything arrived right, product appears to be very robust, released the wheel screw as if it were nothing!! Really good. Arrived in 4 days here in SP!
Very good product, and the delivery was very fast... I recommend
Quickly sent, delivery to the door, traveled less than a month. I am satisfied with the wrench, the wheels on the car unscrews without much effort. The head included is pretty plasticine
Apparently perfect, I tested on the car and did not power, and arrived ultra fast
Worth the investment. 600Nm. Loose car wheel easily. Loose homocinetica nut too, for homemade and even professional use. worth every penny. I paid 487 with the discount coupons. Shipping via Sedex, arrived in 4 days after purchase. Top
Good wrench for cars, tried for RAV4, trade wind and Skoda, wheel bolts unscrewed without problems with the complete battery. Ford unscrewed the transit, but I had to tart and put a 6 ACH battery. I didn't take the gazelle, but there the bolts are tied specifically. Read reviews where they write that he does not unscrew the wheels, was very surprised-maybe with the hands of problems?