Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Idea Hommy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ideahommy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hahdhxhhsjsjdhdjsjjsjjxxjdjjsjsjjs xhhdhhduxhuxushhhuxuxuuduxuuxuxuuduxuuxuxyyxyxyysuuhshdgevhehdhucuxuuduxcxuuxuxhhxhdhhdhshshhxh
Delivery to Moscow 9 days. I didn't expect to come so fast. In appearance, the goods are quality, as in the description. Still did not use, until I know how long the temperature holds
Thermos fire! Very cool and comfortable. Came whole, packed reliably. Fast delivery to the point of issue in Moscow. Thank you store!!
Exelent product, I recommend the store as the description
Product has not used, but material excellent quality!!!
✓ Waterproof (perfectly successful test) ✓ effective (warm a few hours) ✓ aesthetic ✓ it will be my new mug/thermos, mainly for work. ✓ I recommend this product and this store!
The second round in my use, then I take the second time can say that the goods are super At discounts generally excellent The first time I took White General characteristics of the black mug: cracks, chips, scratches, dents (except for one minor) no, nice matte material, factory emblem has already stuck but the drawing itself was without scuffs, intact if anyone is interested First about the pluses: For its price in this mug there is a rubberized bottom, a good choice of colors, a convenient fastener that accidentally does not open in a bag or anywhere else. Temperature (boil quietly for several hours if you walk down the street), if you leave indoors, I can pour hot tea from the evening, in the morning go wash the mug and it will will Is Hot Of the minuses: The drawing is erased (in fact, therefore, there is a sticker), the plastic cover is not the most reliable option, the first mug I dropped on the tile and
Externally good. Delivery in the specified period. Thank you store. Operation and time will show quality.
Thermos came sooo quickly (for 2 weeks in Kharkov). Packed elegant-several layers of packaging material. Thank you store for it! It looks presentable, not ashamed and give.
Получил. Спасибо. Аналогом пользуюсь уже больше года. За это время только краска с основного корпуса полностью слезла от мытья в посудомойке и он стал стального цвета и и пружина, что откидывает крышку назад, сломалась и перестала её фиксировать в открытом положении, так что необходимо придерживать пальцем. Всё остальные, основные, функции работают исправно. Учитывая стопроцентную схожесть, думаю сей продукт ждёт та же судьба, что меня полностью устраивает.
хорошо упакован, качество хорошее, держит достаточно хорошо
All is great!!! Very nice product !!! Fast delivery !!!
Термос добрался быстро. Приехал в одной посылке с другими товарами. Упакован был очень качественно, спасибо продавцу. Качество изготовления радует, с тем что у нас в магазинах продают не сравнить) Крышка откидывается. Герметизация происходит за счёт силиконового кольца и пробки. всё достаточно удобно мыть. Тепло держит, по времени правда не замерял. Не протекает, проверял путем переворачивания) В общем доволен покупкой!)
The mug came quickly to the point of issue. I really liked it, it even has a small removable filter. The picture is a little scratched, but in general everything is fine, order. I think you won't regret it.
кружка термос как на картинке, спасибо, рекомендую,!
Great product was very satisfied And arrived early
Кружка офигенная! Заказываю тут уже второй раз! Первую я уронил и лопнула крышка. Если бы крышки эти продавались тут, - я бы купил и было бы у меня 2 штуки) Держит тепло часа 3 +-, дальше остывает постепенно. Для такого объёма это хорошо) Цвет очень красивый и не выцветает! Единственный минус, - немного подтекает, это было что у первой кружки, что у второй. Лайфхак для вас, - когда налили кипяток, прежде чем накрутить крышку, откройте колпачок сначала, а потом надевайте и крутите, так как лишний пар должен выйти, - так будет меньше подтекать)
It's all perfect. Very protected in the packaging. I loved it. I haven't used it yet but the color and size are perfect.
Не заказывайте через почту России может прийти со сломанной крышкой, а так сама доставка норм тут к продавану нет претензий, кружка стоит своих денег
I order already 2 times, took myself and my husband. Excellent and very comfortable